Amazon experienced a significant service disruption on Thursday, with Downdetector recording a peak of 20,804 problem reports. The outage, later attributed to a software code deployment, primarily affected the checkout process and product pages before being resolved.
Reports began escalating at 1:41 p.m. ET, according to Downdetector. By 2:26 p.m. ET, the platform had received 18,320 complaints about Amazon’s website. The number surged to its highest point at 3:32 p.m. ET, reaching 20,804 reports. A smaller volume of issues was also noted for Amazon Prime Video and Amazon Web Services.
At 3:02 p.m. ET, an Amazon support account on X acknowledged that “some customers may be experiencing issues” and stated the company was working “to resolve the issue.” Amazon had not confirmed specific problems at the time of initial reporting.
Downdetector’s breakdown indicated that 50 percent of reported problems occurred during checkout. Mobile app users accounted for 21 percent of outage reports, while 17 percent of complaints involved issues with Amazon’s product pages. Some product pages failed to load properly or at all, and the Amazon homepage occasionally experienced loading failures.
By 4:10 p.m. ET, reports on Downdetector started to decline, showing a significant drop by 5:55 p.m. ET. The number of filed reports decreased to 435 by 9:05 p.m. ET on Thursday.
On Thursday evening, Amazon issued a statement: “We’re sorry that some customers may have temporarily experienced issues while shopping. We have resolved the issue, which was related to a software code deployment, and [the] website and app are now running smoothly.”
